Jema + Jaxx Biothane Dog Gear is designed and built with durability in mind. In rare cases hardware may need to be replaced or repaired. We are happy to offer a warranty that covers any issues with hardware.
Here is what would be covered:
- trigger snap stops working or breaks
- scissor snap stops working or breaks
- d-rings, o-rings or rivets break
Our warranty does not cover any damage cause by everyday wear and misuse. What is not covered includes:
- damaged caused by improper use of crossbody/belt and multi-leash
- damaged caused by chewing, scratches, etc
- finishes on metal wearing-off
- oxidization and tarnish marking biothane
- color changes due to aging, sun, water, or other elements
Please contact us firstname.lastname@example.org with any issues and concerns. We are more than happy to help.