Jema + Jaxx Biothane Dog Gear is designed and built with durability in mind. In rare cases hardware may need to be replaced or repaired.  We are happy to offer a warranty that covers any issues with hardware. 

Here is what would be covered:

  • trigger snap stops working or breaks
  • scissor snap stops working or breaks
  • d-rings, o-rings or rivets break 

Our warranty does not cover any damage cause by everyday wear and misuse.  What is not covered includes:

  • damaged caused by improper use of crossbody/belt and multi-leash 
  • damaged caused by chewing, scratches, etc
  • finishes on metal wearing-off 
  • oxidization and tarnish marking biothane 
  • color changes due to aging, sun, water, or other elements 


Please contact us jemaandjaxx@gmail.com with any issues and concerns. We are more than happy to help.